Have a Question About Our Virtual Event?
Answers to these frequently asked questions may help
Thank you for your interest in our event. We’re sorry to hear you are having difficulty with one of our platforms.
We hope one of the answers below resolves your question.
Live Virtual Events
Have a question about one of our live, virtual events? Find answers here on continuing medical education credits, certificate of attendance, access to the recordings, Zoom issues, and more.
Continuing Education Credits
How do I get credit for a live/virtual event?
If the event is accredited, review the accreditation statement to ensure your discipline is included. Be sure to register and pay for credits for the event.
Live attendance of the virtual event is required.
Please note: Not all of our offerings are accredited. Be sure to check the event sign-up page for more information.
How do I know if I paid for credits?
You will receive a confirmation email once you have registered and it will indicate the cost if you have paid. If you can’t find this email:
- Check your spam or junk emails
- Be sure you are checking the email account of the email address you used to register for the event
Can I get a refund?
Unfortunately, our events are nonrefundable, which is noted on the event registration page.
How do I get my credits?
In order to get your credits you must attend the live, virtual event then fill out the post-event evaluation.
Access to the post-event form is sent via email following the event.
If you can’t find this email:
- Check your spam or junk emails
- Be sure you are checking the email account of the email address you used to register for the event
Please note: The evaluation portal is open for two weeks following the live event.
Certificate of Attendance
How do I get proof of attendance for a live/virtual event?
Many of our live, virtual events offer an option to purchase a certificate of attendance for a small fee. Be sure to register and pay for the certificate of attendance for the event.
Please note: Not all of our offerings include a certificate option. Be sure to check the event sign-up page for more information.
How do I know if I paid for a certificate of attendance?
You will receive a confirmation email once you have registered and it will indicate the cost if you have paid. If you can’t find this email:
- Check your spam or junk emails
- Be sure you are checking the email account of the email address you used to register for the event
Can I get a refund?
Unfortunately, our events are nonrefundable, which is noted on the event registration page.
How do I get my certificate of attendance?
The certificate of attendance will be emailed to you at the address you used to register for the event. Please allow approximately one business day to receive this email.
If you can’t find this email:
- Check your spam or junk emails
- Be sure you are checking the email account of the email address you used to register for the event
Recordings/Resources
Will the event be recorded?
Yes. We record all of our virtual events so they can be watched on demand. It takes us approximately one week following a live virtual event to share recordings.
All registered attendees will receive an email with access to the recordings when they are available.
Can I get access to resources discussed in the training?
Along with access to the recordings, we also include a robust list of resources and other related information.
Are speaker slides available after the event?
Yes. When applicable, all available slide presentations are shared along with the event recordings.
Issues With Zoom
Where is the Zoom link?
When you registered for an event, you received a confirmation email from Zoom. The Zoom confirmation contains the link to access the event.
Zoom sends a reminder email one week, one day, and one hour prior to the event and this also contains the link.
For courses, you will also receive informational emails the day before and day of the event from Deconstructing Stigma—this email also contains Zoom access.
If you can’t find these emails:
- Check your spam or junk emails
- Be sure you are checking the email account of the email address you used to register for the event
Do I need a Zoom account to view the event?
Yes. All users of Zoom need to have an account with Zoom. This can be a free account.
I can’t see/hear on Zoom
Please be sure to check your internet connection. Restarting Zoom may also help.
How do I ask a question for the speaker to answer?
Some of our events feature a live Q&A with the expert.
When offered, use the Q&A option usually found at the bottom of the Zoom screen to ask questions.
Please recognize that even in a long event, not all audience questions can be answered. But we do our best to answer as many as time allows.
Don’t forget: Please do not share any identifying details when posing questions.
I have another issue with Zoom
Zoom Support has answers to commonly asked questions.
Find quick access to:
On-Demand Trainings
A lot of our content is available to watch for free at any time. Some of these trainings also offer CEUs or certificate of completion for a small fee. Find answers to questions about our content available on demand.
Continuing Education Credits
Can I get credits from watching pre-recorded courses?
Some of our trainings are available on demand for CME/CEU credits.
If a program is accredited, review the accreditation statement to ensure your discipline is included. Then register and pay for credits for the on-demand courses.
Please note: You cannot sign up for credits for a live event and instead watch the recordings for credit.
How do I know if I paid for credits?
The payment portal sends a receipt upon payment.
If you can’t find this email:
- Check your spam or junk emails
- Be sure you are checking the email account of the email address you used to register for the event
Can I get a refund?
Unfortunately, refunds are not possible for our online programs. This is stated on the webpage of each of our online offerings.
How do I get my credits?
Once your payment has been received, we will send you access to the content, post-test(s), and how to claim your credits. This may take up to one business day following receipt of your payment.
If you can’t find this email:
- Check your spam or junk emails
- Be sure you are checking the email account of the email address you used to register for the credits
Certificate of Completion
Can I get a certificate of completion from watching pre-recorded courses?
Some of our on-demand education trainings offer the option to purchase a certificate of completion.
You can register and pay for the certificate for the on-demand course.
How do I know if I paid for a certificate of completion?
The payment portal sends a receipt upon payment.
If you can’t find this email:
- Check your spam or junk emails
- Be sure you are checking the email account of the email address you used to register for the event
Can I get a refund?
Unfortunately, refunds are not possible for our online programs. This is stated on the webpage of each of our online offerings.
How do I get my certificate of completion?
Once your payment has been received, we will send you access to the content, post-test (if applicable), and certificate. This may take up to one business day following receipt of your payment.
If you can’t find this email:
- Check your spam or junk emails
- Be sure you are checking the email account of the email address you used to register
CloudCME
CloudCME is McLean’s continuing education tracking platform. Some, but not all, of our CE/CME courses are managed via this platform.
Need help logging in? Not sure how to text to check in to a course? Visit the CloudCME Help page for answers to frequently asked questions.
